Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.0
Location
8.3
Service
9.0
Dining
8.3
Guest reviews
8.2/10
based on 3 reviews
8.4
8.4/10based on 472 reviews
Brian
United Kingdom,
October
2023
7.8/10
My stay at the hotel was pleasant overall. The room was modern and clean with a fabulous bathroom, though a bit small without a wardrobe. The service was excellent, with friendly staff and individualized breakfast. The location was convenient for exploring the town, and the dining experience was satisfying. The facilities were sufficient for a comfortable stay.
Rooms
7.0
The room was lovely with a fabulous bathroom, but a bit small and lacked a proper wardrobe.
Service
9.0
The service was brilliant from start to finish, with very friendly and accommodating staff.
Location
8.0
The hotel's location was very convenient, just a short walk into town with ample facilities nearby.
Dining
8.0
The dining experience was well-cooked and satisfying for a good start to the day.
Facilities
7.0
The facilities were decent, meeting basic needs for a pleasant stay.
Jonathan
United Kingdom,
September
2023
8.4/10
The hotel has a lovely ensuite in the rooms, but the cleaning could be more thorough with dust found at the back of the bed and bedside lockers. The service was attentive and accommodating, and the location is convenient, close to Monmouth and within walking distance of the town center. The dining experience offered freshly cooked meals with locally sourced products, but some noise could be heard from the main road side. Overall, a comfortable stay with friendly staff and good value for money.
Rooms
8.0
The rooms are lovely with a particular focus on the ensuite bathroom.
Service
9.0
The upgraded family room was a nice touch to minimize stair climbing, and the staff was welcoming and expressed a desire for guests to return.
Location
9.0
The hotel is close to all the surrounding walks, ideal for Offas dyke path enthusiasts, and just a short walk from the town center.
Dining
8.0
Breakfast included fresh and local products, and soundproofing was excellent near the bar area.
Facilities
8.0
Facilities were good, enhancing the overall comfort of the stay.
Ronald
United Kingdom,
July
2023
8.8/10
I had a fantastic stay! The hotel was beautiful, classy, and very clean with a perfect breakfast. The rooms were large but lacked space for luggage. The service was exceptional, with helpful and cheerful staff who even went out of their way to assist us. The location was ideal, just a short walk from the town center, offering scenic views nearby. The dining experience was excellent, freshly cooked to order, and the facilities were top-notch.
Rooms
9.0
The rooms were very clean and beautiful with plenty of toiletries and tea and coffee. However, they were large with not much space for luggage.
Service
9.0
The staff were very pleasant, helpful, and went out of their way to make our stay special. They worked hard despite ongoing renovations.
Location
8.0
The hotel's location was great, within walking distance of the town center and offering picturesque views nearby. A lovely surprise despite the exterior looking a bit rundown.
Dining
9.0
The dining experience was exceptional, cooked to order by a very friendly chef, with fresh and delicious meals.
Facilities
9.0
The hotel had excellent facilities, ensuring a comfortable and enjoyable stay.